Bankruptcy in the airline industry – Business English case study

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What is more important: Price, Quality, or Safety

In recent years, the business world has undergone major changes. Giants in the banking, electronics, and other industries that once stood as tall as mountains have fallen. One of the most dramatic scenes has been the fight for the skies. Bankrupt and beaten down, many of America’s oldest airline companies (often called «legacy airlines») are struggling to survive.

At one time, a handful of these airlines, including United, Delta, and Northwest, were the kings of the skies. Confident and powerful, they brought in healthy profits as air travel spread.

The late 20th century, however, wasn’t so kind to the legacy airlines. Their management, labor, and cost structures were becoming major burdens. At the same time, several smart, younger companies, like Southwest and JetBlue, stepped onto the stage.

Running an airline is no easy task. Besides buying and maintaining airplanes, renting space at airports, and paying for security, airlines spend a lot of money on fuel and labor. Oil prices have risen sharply since 1998 (see chart).

Meanwhile, legacy airlines have labor costs and pension plans that total billions of dollars per year. Add in the competition from low-cost airlines, and things start to look really bad. Indeed, between 2001 and 2004, U.S. airlines lost a combined $32.3 billion. When losses are that large, companies start to fold.

In 2002, both US Airways and United Airlines went bankrupt. US Airways soon emerged from its debts, but it filed for bankruptcy again in 2004. The following year, with oil at $70 a barrel, Northwest and Delta both declared bankruptcy.

Trying to regain their financial health, the legacy airlines have made a number of moves. Changes include cutting salaries, simplifying the ticket pricing system, and installing «self-check-in» counters at airports. Airlines are also cutting back on the amount of food and drink that passengers are given during flights.

Will these moves be enough to save the big airlines from completely disappearing? Or will one or more of the smaller airlines step up to become the new kings of the sky? In these troubling times, there are no easy answers.

Group Discussion Questions

Practicing conditionals first, second, third …

First Conditional – Real

If you fly for the holidays this year, will you use the self check in counter?

Second Conditional – Hypothetical

If you were an airline CEO, what would you recommend for the industry?

Third Conditional – Real, but never happened

If the directors had been held responsible, would they have acted differently?

Individual Presentation Questions 

What was the most interesting part of the article?

What part of the article do you think is common sense?

Name three words that you did not understand.

How would you describe this chart, if you had the opportunity?

Airline and oil prices and legal English

The key to making a good introduction is to having all the pieces ready, and then using them in the correct order, but always being flexible to adapt to each situation that you are in.

«Good evening everyone.»

Tip* Never start with «good night» – Good night = good bye

«My name is Eric …»

«Today, we will look at a oil prices and airline bankruptcies,  and the key milestones.»

«This will take me a few minutes, so please hold any questions until the end of the presentation.»

«So let’s get the ball rolling!»

«As the title states, we will dive into a decade of airline and oil price relations.»

«For those of you who are not familiar with this chart, the average price per barrel in the US is listed a crossed the left-hand side …»

«and across the bottom we have 1998 to the year 2007 covering a span of about one decade.»

«… And on the right hand side we have the four major bankruptcies in the airline industry …»

«… and let’s get the ball rolling …»

(this is your opportunity to be descriptive, if you feel comfortable with the basics of presenting information)

 to mark (verb) – to signal a point when something happens.

ex. Next Wednesday marks the start of our fifth year in business.

a consumer (noun) –  someone who buys something.

ex. When faced with choices, consumers will look for the best option.

a rival (noun) – an opponent, competitor.

ex. If you provide top level services and products, your rivals will have a minimal impact on your market.

even (adj.) – at the same level or amount, equal.

ex. Sales is a very volatile industry and very rarely do people have even sales performance. 

disturbing (adj.) – causing a problem or concern.

ex. Changes in political order can be disturbing for a business environment.

a trend (noun) – a general direction.

ex. It is very important to watch the business trends in order to keep up with the market

thrilled (adj.) – very excited.

ex. Many people use thrilled on LinkedIn to express their acceptance of an offer. 

loyalty (noun) – a feeling of duty or faithfulness.

ex. Loyalty is a difficult quality to understand

fond (adj.) – pleasant.

ex. I have many fond memories years ago as a young entrepreneur in my start up.

 

The Airline Business

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Opening Lines

“First, let’s take a look at …”

“To get started, let’s take a look at …”

“Let’s get the ball rolling with the first stat …”

Advancing

«Now, I would like to move on to …”

“Then, as you can see, the …”

“In order to keep the ball rolling, I want to …”

Closing Lines

“And finally, if we look at …”

“To wrap up, we can see …”

“Moving onto the final numbers about …”

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